Postage & Payment Methods/Rates/Returns/State Quarantine Restrictions/Website Security

In April 2012, all VeriSign Security Seals were updated to Norton Secured Seal, combining the power of the Verisign Checkmark with the value of the Norton name.  The combination of these leading companies will help to assure purchasers that this Website is safe – from Search to Browse to Buy and / or Sign-in.

Refunds
We will refund your order cost in full if the Product is returned within 14 days of postage date, is unopened (Herb Kit), complete, and in the same condition as it was posted to you.  Postage cost of returning a Product is the Customers responsibility.  Basic troubleshooting may resolve problems you have with your item, contact us for assistance.

We Post Australia Wide 

POSTAGE & HANDLING

• We post orders via Australia Post.  Postage rates on this Website are for Standard Post.
• Contact your Australia Post Office if your order has been damaged in transit.
• Orders are usually posted same day / next day, but may take longer in pre/Christmas period.
• Contact us if you would like to have your order posted on a specific date.
• If you would like to request Express and/or Registered Post, please Contact Us before placing an order as goods need to be weighed at Post office.
• Postage rates apply separately for All Products.  A Refund will be issued for any excess Postage costs when multiple Products are purchased (Via PayPal) 
• Due to Australia Post changes:  No refunds or replacements will be given if you do not receive your order within a reasonable time when using Standard Postage rates. It will be the Customers responsibility to initiate an Australia Post 'Lost Item' search. 

POSTAGE RATES

Postage for all Standard Herb Garden Kits packed in a cardboard carton is $5.00 Australia wide.
Planters and Combos are wrapped and packed in Australia Post tough bags.

PAYMENT METHODS

All Prices quoted on the Website are in Australian Dollars and include GST.

A Confirmation of Order/Receipt is emailed when you have completed your order.

Pay for your order using a PAYPAL Account.

Immediate and Secure - PayPal keeps your financial information SAFE when you buy online. 

Payments may also be made with a PayPal ECheque - this takes 3 to 5 days to clear.
eCheques are payments from purchasers who have attached their bank details to their PayPal account, but do not have a valid backup funding source such as a credit or debit card.  It may also be that their backup card has expired.  So to ensure that a secure payment can still made, an eCheque is generated. Sending an eCheque is like sending someone a paper cheque, only it is done electronically.  And because it is processed by PayPal, the payment is also protected and the sender and recipient do not need to share their financial details. 

PHONE/EMAIL US WHEN PLACING AN ORDER IF PAYING BY THE FOLLOWING METHODS

• Money Order.
• Bank Cheque.
• Personal Cheque - subject to clearance.
• Direct Deposit -  Processing time varies among banking institutions, and between States, please allow at least two business days for the processing of your Direct Deposit. 

RESTRICTIONS WITHIN AUSTRALIA

There are some Restrictions due to State Quarantine Laws, however, we are happy to replace any of the seeds listed below with the seeds of your choice.  Please email or phone your preferences for substitute seeds when placing your order.

We cannot post Chilli, Tomato and Chives seeds to Tasmania, so please request substitute seeds for the following Kits for Tasmanian orders:  The Salsa Kit, The International Herb Garden Kit, The Salad Garden Kit, and the Seed Packs.

We cannot post Sweet Marjoram to Western Australia and Northern Territory, so please request substitute seeds for the Culinary Kits, International Kits, Mediterranean Kits, and Seed Packs for the W.A. orders.

Page last updated:  28th April 2013.